Refund policy

Refund Policy

We love our customers and want you to love your purchase without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will continue to provide top-notch service so you will always be happy shopping with us!

Return Policy

BiomeHer will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

  • There is no visible sign of damage

  • All original packaging is intact

  • Any sign of damage will compromise the BiomeHer guarantee

Items cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We do not accept products that are intimate (under-garment), gift wrapping goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (send confirmation email with your order number).

For all returns or exchanges please contact support@BiomeHer.com with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges (If applicable)

In favor of replacing an item, contact support@BiomeHer.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return Shipping (If applicable)

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (If applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days minimum). If you still have not received your refund after this time frame, please send us an email at support@BiomeHer.com and allow us the opportunity to investigate the matter further.

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card or gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to support@BiomeHer.com.

If you do not report the damage to us within the 24-hour period, we may be unable to assist with the claim. We utilize the timestamp information from tracking links and delivery confirmation from the carrier when reviewing damage refund or item request.

Incorrect Address Input

If you inputted the incorrect address while checking out, we can edit it before the package has shipped if you contact us and the timeframe allows. If the package is already in transit, we are not responsible for reshipping another order or refunding the customer.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to reach out to us at support@BiomeHer.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.